Guide Purpose:

• This guide IS designed to:
  • Show where to find current firmware for Tenant.
• This guide IS NOT designed to:
  • Show how to setup firmware for Tenant.

Viewing Tenant Firmware Version and Upgrading

1. Click on Administration Tab.
2. Select the Operations button.
3. Select the ASDU button.
4. Scroll or Search for tenant name.
5. Select tenant from the list.
6. Review section for the firmware information.
7. Select the Firmware version the Tenant needs to be upgraded to.
8. Click the save button.
   

Verifying Changes saved

1. Success pop-up message shows to inform you the Tenant ASDU Upload was successful.
   

Validating All Profiles are Updated to The New Firmware Version

How to Pull Incompatible Profiles for The New Firmware Version

1. Click on the Tenant
2. Click Check profile button
   1. Alternate way is to double click on the Tenant
      

Review Incompatible Profiles

1. Select the profiles that need to be updated to the compatible profile
2. Click the open button to edit the vehicle profile
   

Note: If the profile is not compatible, there are 2 options we can follow.

1. you can submit a Zendesk ticket to update the firmware of the profile.
   1. This is a rare situation because most Profiles are updated to the current Mass Release firmware update, except for Tenants that have updated their firmware to a newer version than the prior Mass Release.
2. You can also select a profile that is more suitable for the Vehicle
   1. This becomes an option when the current profile the vehicle is on is no longer in use and we have created a better version of the profile to properly configure the vehicle to attain the customers needs. The next section will show this process better.

How to Change Incompatible Profiles

1. Click on the CCM Base profile Dropdown
2. Select the profile that best fit the original profile
   1. If you are not certain of how to select the right profile, please reach out to your supervisor for assistance.
      
3. Make sure the CCM Base Profile selected is compatible as it will be highlighted in GREEN and will say COMPATIBLE
   1. If the selected profile is incompatible, it will be highlighted in RED and will say IN-COMPATIBLE
4. Click save
   

All Profiles Updated to the New Firmware Version

Once all profiles have been updated to the new firmware version

1. Make sure there are no more profiles in the section highlighted in BLUE
2. Click the Enable button
   

Verify All Profiles are enabled for the Tenant

1. Success pop-up message shows to inform you the Tenant ASDU Update was successful
   

How to Enable Firmware version for Tenant

1. Select tenant from the list.
2. Click the enable button
3. Success Pop-up message shows that the Tenant ASDU update is successful.
   

Final Validation of Tenant ASDU is Updated

1. Select the Tenant from the list
2. Double check to make sure the Configuration status now says “Enabled” as highlighted in the BLUE box and the icon shows disable
3. Click Save