Guide Purpose:

• This guide IS designed to:
  • Show how new units are uploaded into 3^rd Eye portal
  • Show how to identify vehicle unit is installed on
  • Show how to reassign vehicle to new tenant/division
• This guide IS NOT designed to:
  • Show how new units are installed

Organizing Received Unit Details into New Template  

The production team in India sends an email with the list of new produced units. We review the information identified in the spreadsheet below. This information will be organized in a new template this is uploaded to our 3^rd Eye portal for unit activation.

1. This is the list of the Kit serial number
2. This is the list of the Kit/unit number/name
3. This is this list of the UDU MAC address
4. This is the list of ICCID 1 (SIM 1) attached to the Kits
5. This is the list of ICCID 2 (SIM 2) attached to the Kits
   

This new template is housed with the support team.

1. Replace the information in the Unit type name column with the Kit/Unit Number/Name
2. Replace the information in the Unit serial number column with the Kit serial number
3. Replace the information in the mac address column with the UDU Mac address
4. Replace the information in the ICCID1 column with the SIM 1 details to match the Kits its installed on
5. Replace the information in the ICCID2 column with the SIM 2 details to match the Kits its installed on
   

Explaining Other Important Columns on The Template

1. Status: This column shows the status of each unit
   1. The value will always be 1 since we have only one value of each unit
2. Time Zone: This is always set to central time
3. Cam Details: This column identifies the number of cameras we have as highlighted in the BLUE box
   1. The value 0 means they are not enabled until they get installed in a vehicle
4. CCM Base Profile ID: This column shows what Profile is attached to the unit.
   1. Every new unit is set with the default profile
   2. The Base profile ID number for default profile is 465
5. CCM Camera Profile ID: This column shows what camera profile is attached to the unit
   1. Every Unit is set with 8Cam profile
   2. The Camera profile ID for 8cam is 232

Save the new template to a folder on your computer

Uploading the Units into 3^rd Eye Portal

1. Click on the Administration tab
2. Select the Configuration button
3. Select the Vehicles button
4. Choose the 3^rd Eye tenant
5. Choose the 1/v4 division
   1. Select one of the 3 sub-divisions to upload the new kits into
6. Select the import button
   

1. Select from the drop-down list “Write – Show All Records”
2. Click on “choose file” to select the saved files from the folder it was saved on your computer
3. Click submit button to upload into the new sub-division
   

How to Identify a New Activation Request in Zendesk

For the purposes of this guide, we will use an existing request. Typically, we do not search for activation tickets. When the new tickets come into Zendesk, the ticket is reviewed and assigned to a support team member

1. Click on the search button on Zendesk
2. Type in New activation request in the search bar
   1. Most new activation request ticket will come in with a title New activation request
3. Select a ticket and review the information for activation
   

Reviewing Gocanvas Details

For the purpose of this guide, we will be reviewing the Gocanvas details on a high level.

1. Review the asset name to change Kit name to the given asset name
   1. If an asset name is not provided, use the last 6 digits of the vehicle VIN
2. Review the Division the vehicle will be assigned to
3. The section highlighted in BLUE contains the Chassis information for the vehicle
4. The section highlighted in ORANGE contains information on the body of the vehicle
5. The section highlighted in GREEN contains information on the units installed
6. The section highlighted in RED contains all other pertinent information for the activation of this unit
   

How to Identify Unit Attached to the Vehicle

Once a unit is installed on the vehicle, the Unit type name is then changed to the vehicle name. This is how we identify the unit and assign the unit to the designated tenant/division.

1. Click on the Administration tab
2. Select the Operations button
3. Select the Live status button
4. Insert the serial number of the unit in the Gocanvas to the S/N field
5. The result section will show the vehicle name information of the S/N inserted
   

How to Insert Gocanvas Information to the Vehicle Details

1. Select from the division the unit was uploaded the identified name of the vehicle
2. Click on the Open button to get to vehicle details
   

Using the serial number of the unit stated in the Gocanvas details

1. Insert the vehicle name and the Chassis information in the fields highlighted in the BLUE box
2. Insert the Body vehicle information into the fields highlighted in the ORANGE box
3. Insert the window unit and the UDU unit serial number into the fields highlighted in the GREEN box
4. Click Save
   

Moving Vehicle to the Assigned Division

Once the vehicle information has been updated, we can then move the vehicle to the assigned Division

1. Select the vehicle name from the units uploaded to 3^rd Eye portal
2. Click on the Reassign button
   
3. Search and select the Tenant Name 
4. Search and Select the Division the vehicle will be assigned to 
5. Select the effective date the Vehicle was assigned to the Division 
6. Click the Assign button to move the vehicle to that division