How to Pull System Logs

Published July 22nd, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to Pull system logs This guide IS NOT designed to: Explain how what information is contained in the system logs How to Get to System Logs Go to Administration Tab Select Operations Menu Go to Live status Menu Input Company/Division name in filter Input the Vehicle Number in the vehicle Name section

Setting Image Size

Published July 23rd, 2025 by Chris Britton

Changing your Page Configuration To edit the amount of images and/or size of images click “Page Config” Adjusting Image Sizes You can customize the size of the images, the number of rows of images, and the columns. I recommend making the IMAGE SIZE as big as possible. limiting the number of COLUMNS to how much can be seen without having to scroll le

Mounting Locations - Under Curb Seat

Published July 26th, 2025 by Chris Britton

Guide Last Updated :  12/3/2020 This instruction applies to the chassis listed below:  Mack MR Mack MRU Mack TerraPro WI#:  3EC-GATEWAYMOUNT-UNDERCURBSEAT Purpose:  Provide gateway mounting instructions when installing under the curb side seat. Details:  The 3rd Eye gateway and backup battery box must be mounted to prevent damage to the gateway or t

Infraction Examples – Fundamentals

Published July 23rd, 2025 by Chris Britton

Fundamentals While driving, there are basic fundamentals everyone needs to follow. Some of these fundamentals are common knowledge while some are provided by companies. paying attention and following these fundamentals will help keep drivers safe. Below is a list of infractions we review for fundamentals.  Backing up Unsafe. The driver reversed with

Rolling Stop Sign

Published July 23rd, 2025 by Chris Britton

When the vehicle rolls through a stop sign without your vehicle's tires ever coming to a complete standstill. Example 1 The driver is approaching a stop sign that can be seen in the  red circle . The truck is traveling at 12mph as seen in the  green box  on the left. The driver is now passing the stop sign that can be seen in the  red circle  on the

Near Collision – Unavoidable

Published July 25th, 2025 by Chris Britton

Near Collision that is reasonably unavoidable by the driver.  Example 1 The other vehicle is in the center lane and does not have their turn signal on as seen in the  red circle . The truck is traveling at 45mph as indicated in the  blue box in the lower left corner. This screen shot was captured at 39:21 as seen in the  purple box . As you can see

Camera Profiles

Published June 30th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show where to find camera profile Show how to view camera profile Show how to read the camera profile This guide IS NOT designed to: Create a new camera profile. Show how to change/edit camera profile How to Find Camera Profile Click on the Administration tab Select configuration menu Go to vehicles menu Sel

Creating a New Tenant

Published June 29th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to create new Tenant Show how to complete the information required to completely setup a new Tenant This guide IS NOT designed to: Show how to setup set up Divisions and Sub-Divisions How to Get to Creating a New Tenant Note: Before Creating a new tenant, please make sure that the billing department

Speeding

Published July 23rd, 2025 by Chris Britton

Driver is exceeding the speed limit when identified posted speed is violated. Example 1  The Image below shows the speed limit of the highway to be 35MPH as indicated in the red circle. The left bottom of the Image also shows the driver going at 44MPH speed as indicated in the blue square.

Managing User

Published July 22nd, 2025 by Chris Britton

User Explain 3rd eye user. and our internal team members supporting the customer.  Users Page User page shows the list of names of individuals that can access a company's 3rd Eye portal account. This page also reveals the role permissions each user has on the portal, the Division within the tenant the user has access to and also identify which infra

Residential REL

Published July 23rd, 2025 by Chris Britton

Residential Rear Loader - With Tippers (REL) A residential Rear Loader garbage truck is equipped at the rear to enable garbage workers dump trash in the vehicle. This truck is also equipped with a tipper that makes it easy for workers to dump trash bins without lifting the bins.  VERTICALS APPLICABLE VERTICALS Construction   Education   Logistics  

Customer Price Changes Guide

Published March 10th, 2025 by Chris Britton

                     Customer Price Changes – Prices Changes from Excel From System Admin there is now an option to process customer price changes from Excel. This new feature can be used to Change customer prices on the Services tab and Contract Pricing tab of all customer accounts. Additionally, this feature allows the user to add Notes to these a

Portal Description Page

Published June 30th, 2025 by Chris Britton

Our support team is a very integral part of our success story here at 3rd Eye. They are our first contact with our customer in case of any issues with any of our 3rd Eye Portal. Being knowledgeable about our portal; its functions; and several ways into how our portal works, keeps our support team equipped with the tools need to solve any of our cust

V4 - SD Cards

Published July 26th, 2025 by Chris Britton

Details: The SD cards are located inside the gateway behind the antenna mounting plate (figure 1.1). Issue: SD Card (1 or 2) is reported as not connected - “WARN[1]”, “WARN[2], or “FAIL[1-2]”. Diagnose: Step 1: Remove the two T-20 security Torx screws from the antenna plate (figure 1.1) Step 2: Carefully pull away the antenna plate and gently push o

Positive Recognition

Published July 24th, 2025 by Chris Britton

Driver is awarded for practicing safe driving procedures that may have prevented a potential incident during a risky situation. Additionally, driver may demonstrate courteous driving behavior towards other vehicles while on the road. Example 1  In the  red circle  you can see the driver signaling to the pedestrian that he will stop and allow them to

Adding a New Asset

Published July 21st, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to add a new asset. This guide IS NOT designed to: Show the information provided by R4. How to Get to Asset Management Click on the Administration tab Select asset management from the drop-down menu How to Create a New Asset Click on the New Asset Button How to Fill Out New Asset Information Name: I

Video Request Description Page

Published July 22nd, 2025 by Chris Britton

Video requests are a process where our customers are able to request video from their devices in the field. These requests can be done automatically through our On-Demand video request or manually through this tab. When video request fail, due to any reason, our expert team uses this tab and the following guides below to ensure the videos pull to th

AFL

Published July 23rd, 2025 by Chris Britton

Automated Front Loader (AFL) It's a garbage truck that combines the arm technology of a side loader with the efficiency and might of a front loader. It's able to do this with the attachment of a Curotto-Can.  VERTICALS APPLICABLE VERTICALS Construction   Education   Logistics   Public Services   Refuse X Transportation   Utilities   Best Practice Re

Residential Rear End Loader (REL) Digital QC

Published July 23rd, 2025 by Chris Britton

This image shows our recommendation for Residential REL camera layout installation. As you can see the pink highlight labelled V is used to identify our Verif-Eye cameras installed. For Residentia REL, we have 3 cameras installed for Verif-Eye labelled Positive Service Verification (PSV); Curbside Alley; and Streetside Alley Camera.  PSV Camera: The

Camera Issue

Published July 25th, 2025 by Chris Britton

Identifies potential issues with the camera hardware that may require attention. Example 1 Inside the  red circle  you can see the camera is pointing towards the dashboard, you cannot see the driver. C1 is supposed to be pointed at the driver as you can see in the  blue box  on the bottom. The  red circle  shows that the camera is not facing forward

Lava Adapter – Setting up Connection

Published July 23rd, 2025 by Chris Britton

Required Hardware Lava Adapter (Power Supply) For this install you will need one of the following three devices, it is important you know which one you have as the required adapter varies based on the tablet model you own! 3EC-T2GKIT-nSTS 3EC-T2GKIT-SYNC 3EC-T2GKIT-SYNCPLUS Micro-USB specialized adapter USB-C specialized adapter USB-C with battery m

Android

Published July 23rd, 2025 by Chris Britton

Go to the “Account” tab. This page may look very small on your screen depending on your smart phone Click on the URL shown below “Microsite Access Link” Based on your phone it may be very hard to see, butclick on the small blue text. Choose if you want to give access to 3rdEye of your location. In the current state this field does not do anything. C

Road Roller

Published July 23rd, 2025 by Chris Britton

Road Roller (RDR) This is a vehicle for compacting soil, concrete, or gravel. The road roller's primary function is to crush loose materials during road construction and smooth the ground by applying the heavy cylinder (drum) pressure. VERTICALS APPLICABLE VERTICALS Construction X Education   Logistics   Public Services   Refuse   Transportation   U

No PPE

Published July 23rd, 2025 by Chris Britton

Driver is not wearing proper PPE (high visibility vest) Example 1 The driver, who is indicated by the  red circle , is not wearing PPE. PPE is any high visibility vest, shirt, coat or uniform. The event has been scored as No PPE in the  blue box on the right.

Infraction Examples – Driver Behavior

Published July 23rd, 2025 by Chris Britton

Driver Behavior  It is important that drivers have the right attitude while behind the wheels. Being frustrated, tired or sad may make you less focused on the road. All it takes is a split decision to do what is right from wrong and everyone will be okay.  Competitive/Aggressive Driving. Driver is expressing unsafe behavior towards others or driving

Front End Loader

Published July 23rd, 2025 by Chris Britton

Front End Loader (FEL) This is a commercial garbage truck equipped with hydraulic forks. These forks lift dumpsters to dump refuse into the hopper of the truck. VERTICALS APPLICABLE VERTICALS Construction   Education   Logistics   Public Services   Refuse X Transportation   Utilities   Best Practice Recommendations: Recommend Line of Business: Comme

Examples of Issues

Published July 23rd, 2025 by Chris Britton

Container Partially Visible Container is not fully visible making it difficult to identify overloaded status. Container is in air thus unable to see top. Container is too close to vehicle to see bottom of container. Top of container can still be review, but not easily. Blocked Camera Camera is partially blocked making the view not usable or partiall

Service Review

Published July 23rd, 2025 by Chris Britton

Guide Purpose: This guide ISdesigned to: Show how to find Service Review distribution report. Shows how to edit distribution report. This guide IS NOT designed to: Show the Service Review distribution report. How to log in to Jaspersoft Go to Jaspersoft portal Input User ID for Jaspersoft This is a shared user ID Input the password The user must kno

Verif-Eye® - Automated Side Loader (ASL) Digital QC

Published July 23rd, 2025 by Chris Britton

This image shows our recommendation for ASL camera layout installation. As you can see the pink highlight labelled V is used to identify our Verif-Eye cameras installed. For ASL the 2 major cameras for Verif_Eye are labelled Positive Service Verification (PSV) Camera and the Property camera. PSV Camera: The Positive Service Verification camera is in

Purify-Eye Digital QC

Published July 23rd, 2025 by Chris Britton

Guide Purpose: This guide is designed to: Show where to find Purif-Eye details. Highlight Purif-Eye details. Show how to Digital QC Purif-Eye Events. This guide is NOT designed to: Explain what Purif-Eye is. Fix Purify-Eye if it is broken. How to View Purif-Eye Details Go to the Fleet tab. Search and select the division if provided. Type in the Vehi

JSON

Published June 30th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Explain JSON Give description of JSON Values This guide IS NOT designed to: Show what JSON is used for in its entity What is JSON JavaScript Object Notation (JSON) is a JavaScript format for storing and exchanging data which is embraced by other programming language. It helps with communicating data in strin

Bucket Single Truck

Published July 23rd, 2025 by Chris Britton

Bucket Truck (BTR)  It's a truck equipped with an extendable, hydraulic boom carrying a large bucket for raising workers to elevated, inaccessible areas. VERTICALS APPLICABLE VERTICALS Construction X Education   Logistics   Public Services X Refuse   Transportation   Utilities X Best Practice Recommendations: Recommend Line of Business: Commercial R

Following too Closely

Published July 23rd, 2025 by Chris Britton

Maintaining a safe distance between vehicles will help avoid these risky situations that can lead to accidents. the driver will be marked accordingly based on the distance to which they are following too close.  Criteria include: Following too Closely (<1 sec) Following too Closely (1-2 sec) Following too Closely (2-3 sec) Following too Closely (

Commercial REL

Published July 23rd, 2025 by Chris Britton

Commercial Real Loader (REL) A commercial real loader garbage truck is equipped at the rear to lift commercial dumpster with the use of a kick bar, reeve cylinder and in some cases a qwiktip.  VERTICALS APPLICABLE VERTICALS Construction   Education   Logistics   Public Services   Refuse X Transportation   Utilities   Best Practice Recommendations: R

Apple

Published July 23rd, 2025 by Chris Britton

Go to the “Account” tab. This page may look very small on your screen depending on your smart phone Click on the URL shown below “Microsite Access Link” Based on your phone it may be very hard to see butclick on the small blue text. Choose if you want to give access to 3rdEye of your location. In the current state this field does not do anything. Cl

Examples of Not Overload

Published July 23rd, 2025 by Chris Britton

Types of Not Overloaded These examples are clear image of Not-overloaded Container Commercial REL. There is plenty of room in the dumpster. These examples show the contents are over the top edge but there is still space available. If the contents were rearranged, we can assume the contents would fall below the top edge of the container. A bag hangin

Configuring Tenant Settings

Published June 30th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to configure a Tenant. This guide IS NOT designed to: Show how to setup a Tenant. How to Get to Tenant Settings Click on the Administration tab Select the Configuration tab Select the Companies button Search or select tenant name Click on tenant name How to Configure Tenant Settings Support Rep: Sel

Facility Contamination Monitoring Daily Report

Published July 22nd, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to send daily report. This guide IS NOT designed to: Show how to review an event. How to Get to Daily Report Insert the facility name to search Click on the Waste Report Reviewing Daily Report Page Select a date Results of all Detection for the selected date populates as highlighted in the BLUE box

GRP

Published July 23rd, 2025 by Chris Britton

Grapple/Knuckle Boom (GRP) It's a truck with mechanical `claw’ or `jaw’ (Knuckle boom) that is attached at the end of the boom to grab hold of objects and lift and load them into the vehicle. VERTICALS APPLICABLE VERTICALS Construction X Education   Logistics   Public Services X Refuse X Transportation   Utilities   Best Practice Recommendations: Re

Wrong Driving Position

Published July 23rd, 2025 by Chris Britton

Driver is on the right-side drive of a vehicle while driving on a highway.

Mounting Locations - Under Bench

Published July 26th, 2025 by Chris Britton

Guide Last Updated :  12/3/2020 This instruction applies to the chassis listed below:  Peterbilt Conventional Cab Kenworth  International Freightliner WI#:  3EC-GATEWAYMOUNT-UNDERBENCH Purpose:  Provide gateway mounting instructions when installing inside a conventional cab equipped with a bench seat. Details:  The 3rd Eye gateway and backup battery

Overturn (Rollover)

Published July 25th, 2025 by Chris Britton

When the vehicle falls on its side or rolls. Example 1 As you can see in the  red circle  it is raining as the truck is driving on the highway. The high rate of speed for such conditions is noted in the  blue box  on the lower left corner. The truck has begun to hydroplane and is now moving sideways down the highway.  In the  red circle  you can see

Finding Your Microsite URL

Published July 23rd, 2025 by Chris Britton

Finding the Microsite URL Login to your 3rd Eye Tenant Go to 3rdEye Cam Website Your URL will be different, but the format is as shown below: https://awti.3rdeyecam.com/tem/Your Company Identifier/login Fill in your login details and click “Login” Find the Account Tab Go to the “Account” tab. Click on the URL shown below “Microsite Access Link”

School Bus

Published July 23rd, 2025 by Chris Britton

School Bus (SBS) A bus that transports students from home to school, school to home, or to school-sponsored events. VERTICALS APPLICABLE VERTICALS Construction   Education X Logistics   Public Services X Refuse   Transportation   Utilities   Best Practice Recommendations: Recommend Line of Business: Residential Recommended Magnfi-Eye Camera(s): 7 Fr

Vehicle Health

Published July 21st, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show where to find vehicle Health Show how to understand the information displayed in Fleet Health. This guide IS NOT designed to: Show you how to diagnose and treat health symptoms How to View Vehicle Health Click on Vehicle Health tab Select Fleet Health menu Select tenant under division filter by searchin

API Description Page

Published July 23rd, 2025 by Chris Britton

When our customers use our product, it generates a lot of data our customers need for their day-to-day activities and future references. To seamlessly transfer data between our system and the customer system, we need to integrate both systems. One of the ways we integrate our products data with our customers is through Application Programming Interf

Vehicle ASDU Assignment and Upgrades

Published June 30th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show where to find current firmware for Vehicle. This guide IS NOT designed to: Show how to setup firmware for Vehicle. Viewing Division Firmware Version and Upgrading Click on Administration Tab. Select the Operations button. Select the ASDU button. Scroll or Search for tenant name. Select Tenant from the l

Facility Contamination Monitoring Original Daily Report

Published July 22nd, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to send daily report. This guide IS NOT designed to: Show how to review an event. How to Get to Daily Report Its important to note that access to daily report is only given to an employee with administrative access. Without this permission, no one else can send a daily report Click on Reporting How

Straight Box Truck Wide

Published July 23rd, 2025 by Chris Britton

Straight/Box Truck - Wide (STR) It's a motor vehicle equipped with a wide box on the back used to carry goods (for example U-Haul truck).  VERTICALS APPLICABLE VERTICALS Construction   Education   Logistics X Public Services   Refuse   Transportation   Utilities   Best Practice Recommendations: Recommend Line of Business: Commercial Recommended Magn

Vehicle API

Published July 23rd, 2025 by Chris Britton

Vehicle API is how our customers can share their vehicle details and driver information with our system. This allows for the customer to be able to make changes to reflect the current fleet inventory and employee record. Making sure the information is accurate is incredibly important for getting value out of the product. A customer purchases our 3rd

Certif-Eye Digital QC

Published July 23rd, 2025 by Chris Britton

Guide Purpose: This guide is designed to: Show if vehicle has Certif-Eye Show where to find Certif-Eye details Highlight Certif-Eye details Alternate ways to confirm Certif-Eye This guide is NOT designed to: Explain what Certif-Eye is How to Identify if a vehicle has Certif-Eye Go to the Administration tab Select the configuration menu Select the or

Semi Truck

Published July 23rd, 2025 by Chris Britton

Semi Truck (TTR)  A semi-truck is the combination of a tractor unit and one or more semi-trailers to carry freight (for example an 18-wheeler).  VERTICALS APPLICABLE VERTICALS Construction   Education   Logistics X Public Services   Refuse X Transportation   Utilities   Best Practice Recommendations: Recommend Line of Business: Commercial Recommende

Product Best Practices Description

Published July 23rd, 2025 by Chris Britton

Utilizing 3rd Eye® you can help your team ensure success by linking your requirements with our intelligent solutions!  For your team to get the most value out of 3rd Eye® with Eye-Site™ you need to ensure your team is operating with best practice in mind. The 3rd Eye® Connected Collections™ Best Practices guide is designed to give your team the know

Fire Truck

Published July 23rd, 2025 by Chris Britton

Fire Truck (FTR) It's a truck that functions as a firefighting apparatus. The primary purposes of a fire truck include transporting firefighters and water to an incident as well as carrying equipment for firefighting operations. VERTICALS APPLICABLE VERTICALS Construction   Education   Logistics   Public Services X Refuse   Transportation   Utilitie

U-Turn

Published July 23rd, 2025 by Chris Britton

Driver performs a U-Turn.  Example 1 The driver has pulled into the left turn lane on the roadway as seen in the  red circle . Notice the wall along the right side of the road indicated by the  blue circle . Instead of turning left, the driver has made a U-turn and is now traveling in the opposite direction indicated by the  red circle . In the blue

Setting up Features

Published June 30th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Explain the features needed for our products to work Show how to enable the features Show how to configure the features This guide IS NOT designed to: Explain 3rd Eye products How to Get to Features Page Click on the Administration tab Select the Configuration tab Select the Organization button Search and se

Ambulance

Published July 23rd, 2025 by Chris Britton

Ambulance (AMB) A vehicle specially equipped for taking sick or injured people to and from the hospital, especially in emergencies. VERTICALS APPLICABLE VERTICALS Construction   Education   Logistics   Public Services X Refuse   Transportation   Utilities   Best Practice Recommendations: Recommend Line of Business: Commercial Recommended Magnfi-Eye

Unit Activation Process

Published June 30th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how new units are uploaded into 3rd Eye portal Show how to identify vehicle unit is installed on Show how to reassign vehicle to new tenant/division This guide IS NOT designed to: Show how new units are installed Organizing Received Unit Details into New Template   The production team in India sends an

Examples of Not Bulk

Published July 23rd, 2025 by Chris Britton

Bulk – Examples of Not Bulk The  GREEN  circle highlights items that are being stored near the trash can, these items are not bulk rather just objects that happen to be near the waste receptacle such as: Jerry Cans, Ladders, pallets, other trash cans (rubbish bins).

Apple

Published July 23rd, 2025 by Chris Britton

Go to the “Account” tab. This page may look very small on your screen depending on your smart phone Click on the URL shown below “Microsite Access Link” Based on your phone it may be very hard to see but click on the small blue text. Choose if you want to give access to 3rdEye of your location. In the current state this field does not do anything. C

How to Pull System Logs

Published July 21st, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to Pull system logs This guide IS NOT designed to: Explain how what information is contained in the system logs How to Get to System Logs Go to Administration Tab Select Operations Menu Go to Live status Menu Input Company/Division name in filter Input the Vehicle Number in the vehicle Name section

Grapple-Knuckle Boom Truck (GRP) Digital QC

Published July 23rd, 2025 by Chris Britton

This image shows our recommendation for GRP camera layout installation. As you can see the pink highlight labelled V is used to identify our Verif-Eye cameras installed. For Grapple/Knuckle Boom, 2 cameras installed for Verif_Eye and are both labelled Positive Service Verification (PSV). PSV Camera: The Positive Service Verification camera is instal

Overloaded Container - Residential (Use Case)

Published July 23rd, 2025 by Chris Britton

Purpose: This guide IS designed to: Explain which section of the portal you need to access to review for Overloaded Container - Residential. How to filter for the proper Use Case. Demonstrate how to identify overloads. This guide IS NOT designed to: Explain page configuration. For that see the training guide entitled "Setting Image Size”. Give multi

Verif-Eye Bureau – Overload

Published July 23rd, 2025 by Chris Britton

Reviewing Events Identifying Overloads Click “Events to Review” Select “Service” Click on “Use Case” to open the drop down menu. Select “Overloaded Container” Identifying Overloads For steps on how to identify overloads to go  Types of Overloads . Look for images where “Overloads” are clearly visible. Click on the image to bring up a  green border .

Setting up Features

Published July 21st, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Explain the features needed for our products to work Show how to enable the features Show how to configure the features This guide IS NOT designed to: Explain 3rd Eye products How to Get to Features Page Click on the Administration tab Select the Configuration tab Select the Organization button Search and se

Overloaded Commercial REL

Published July 23rd, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to view Overloaded container for Commercial REL. Help explain use cases from the customer perspective. Show how to identify overloaded from Not-Overloaded Container. This guide IS NOT designed to: Explain what happens when images are submitted. How to Tell Residencial from Commercial The vehicles in

ADP Training

Published July 23rd, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to log your time in ADP. This guide IS NOT designed to: Guide employees on their scheduled hours. How to Login Into ADP Go to the ADP link. GlobalView Portal (adp.com) Insert your username. Insert your Password. Click on Sign in. Clocking In and Out Click the “Shift Start” button at the beginning of

SD Card Manual Pull

Published July 23rd, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to retrieve video events from an SD Card How to stitch Uploaded video events This guide IS NOT designed to: Show how retrieve images captured How to Pull a Video Request Click on the Video Request Tab Insert the Video Request# from the email received Change status to All Keep in mind you can use the

User Activation

Published July 22nd, 2025 by Chris Britton

Find the User and Activate  Click “Administration”  Go to “New Users”  Find the User who is not receiving an activation email  Put an email in that you have access too.  Click “Save”  Click “Activation Email”  Find the Activation Email  Find the users in your inbox. Subject will contain "User Activation Required" Click on the Activation Link. Set a

ASL

Published July 23rd, 2025 by Chris Britton

Automated Side Loader (ASL) It's a residential garbage truck equipped with an arm on the side for lifting garbage cans and dumping into the truck. VERTICALS APPLICABLE VERTICALS Construction   Education   Logistics   Public Services   Refuse X Transportation   Utilities   Best Practice Recommendations: Recommend Line of Business: Residential Recomme

Front Loader Articulating

Published July 23rd, 2025 by Chris Britton

Front Loader - Articulating (FLA) This vehicle is most commonly used by construction companies and individual contractors. The articulated front end loaders are specially designed to lift heavy loads from the ground and to move to other places. It is equipped with metal bucket at the front end. This construction vehicle is described as extremely ver

Tow Truck

Published July 23rd, 2025 by Chris Britton

Tow Truck (TOW) A tow truck (also called a wrecker) is a truck used to move disabled, improperly parked, impounded, or otherwise indisposed motor vehicles.  VERTICALS APPLICABLE VERTICALS Construction   Education   Logistics   Public Services X Refuse   Transportation   Utilities X Best Practice Recommendations: Recommend Line of Business: Commercia

How to Enter an Accident

Published July 22nd, 2025 by Chris Britton

Guide Purpose This is designed to: Explain how to enter a request for an Accident or any other incident that occurs on a roadway. Describe how to use the breadcrumb (route) to decipher when and where the incident occurred. Why is the process for entering an Accident different than entering a Service Verification? When entering a Service Verification

Food Drink Distraction

Published July 24th, 2025 by Chris Britton

The driver is distracted while eating or drinking ultimately not paying attention to road conditions. Example 1 You can see the driver in the  red circle  using one hand to hold a container and the other to eat. In the  green circle  you can see the driver looking down and not focusing on the road/traffic conditions. The driver can be seen using bot

Verif-Eye Bureau - Overload Distinct

Published July 23rd, 2025 by Chris Britton

Reviewing Events Identifying Overloads Click “Events to Review” Select “Service” Click on “Use Case” to open the drop down menu. Select “Overloaded Container - Distinct” Identifying Overloads For steps on how to identify overloads to go  Types of Overloads . Look for images where “Overloads” are clearly visible. Click on the image to bring up a  gre

Falling Asleep

Published July 23rd, 2025 by Chris Britton

Driver is visibly asleep and unable to operate the motor vehicle.  Example 1 In the  red circle  you can see that the driver's eyes are closed. The time in the  blue box  on the bottom left is 2:34:24PM. There is also a camera issue as shown in the  purple box  at the top. Only 4 out of 5 cameras are working. You can see the driver’s eyes are still

Mounting Locations - Under Floor

Published July 26th, 2025 by Chris Britton

Guide Last Updated :  12/3/2020 This instruction applies to the chassis listed below:  Mack LE Mack LEU WI#:  3EC-GATEWAYMOUNT-UNDERFLOOR Purpose:  Provide gateway mounting instructions when installing under the floorboard. Details:  The 3rd Eye gateway and backup battery box must be mounted to prevent damage to the gateway or the cabling as a resul

Best Practice For Verif-Eye Digital QC 1

Published July 23rd, 2025 by Chris Britton

Guide Purpose: This guide is designed to: Show where to find Verif-Eye details Highlight Verif-Eye details Show best practice on how to Digital QC Verif -Eye Events This guide is NOT designed to: Explain what Verif -Eye is Fix Verif Eye if it’s broken Understanding the scope of Vehicle Activation For new installs, we need to know the scope for vehic

3rd Eye Adminisration Description

Published July 23rd, 2025 by Chris Britton

3rd Eye® unlike other services wants to partner with you, but like any system to provide the best results it requires management. Either an individual at your local site or your IT Organization will need to help take ownership in order for the end-to-end solution to provide the best results. 3rd Eye® recommends that you set up a Product Owner for th

Vehicle Breadcrumbs

Published July 23rd, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to find vehicle breadcrumbs distribution report Shows how to edit distribution report This guide IS NOT designed to: Show the vehicle breadcrumbs distribution report. How to log in to Jaspersoft Go to Jaspersoft portal Input User ID for Jaspersoft This is a shared user ID Input the password The user

Verif-Eye® - Container Delivery Vehicle (CDV) Digital QC

Published July 23rd, 2025 by Chris Britton

This image shows our recommendation for CDV camera layout installation. As you can see the pink highlight labelled V is used to identify our Verif-Eye cameras installed. For Container Delivery Vehicle, we only have one camera installed for Verif-Eye labelled Positive Service Verification (PSV) Camera. PSV Camera: The Positive Service Verification ca

Straight Box Truck

Published July 23rd, 2025 by Chris Britton

Straight/Box Truck - Narrow (STR) It's a motor vehicle equipped with a box on the back used to carry goods (for example U-Haul truck).  VERTICALS APPLICABLE VERTICALS Construction   Education   Logistics X Public Services X Refuse   Transportation   Utilities   Best Practice Recommendations: Recommend Line of Business: Commercial Recommended Magnfi-

System Events-How to Read and View

Published July 22nd, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to view System Events. Show how to pull the System Events. This guide IS NOT designed to: Explain how to read a specific system event type. How to View System Events Go to Administration Tab. Select Operations Menu. Go to Live status Menu. Input Company/Division name in filter. Input the Vehicle Num

Soft Pak Description Page

Published July 23rd, 2025 by Chris Britton

Soft-Pak is our waste operations software solution. All customer service, billing, routing, and operational information is available for users in a controlled and easy to access system. For us to be successful with our customers, we need to properly integrate our software to our customers day to day tools. This service can be provided to a desktop,

Setting up Service Bureau

Published July 22nd, 2025 by Chris Britton

Make Use Cases are Configured Refer to System Administration - Managing Use Cases for setting up use cases Set up the Reviewer Callback URL If ticket is calling for Service Bureau to be enabled then this following step is required. Note: Not all users have access to this feature please reach out to your JSON department specialist to complete this st

Running Stop Sign

Published July 23rd, 2025 by Chris Britton

The driver makes no attempt to stop at the stop sign, passing through at or within current speed. Example 1 The driver is approaching the stop sign that you can see in the  red circle . Even though the truck is close to the intersection it is still traveling at 30mph as seen in the  green box  on the left. The truck is entering the intersection but

Reviewing Contamination Container

Published July 23rd, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to get to Contamination Events Show how to review for Contamination Events This guide IS NOT designed to: Show how events are triggered How to Pull Contamination Container Events Click on the “Events to Review” tab Select the “Service” Button Select Contamination-Commercial from the Use Case dropdow

Reporting and Jobs Description Page

Published July 23rd, 2025 by Chris Britton

Our customers use 3rd Eye to help their company improve in so many ways. From safety, process efficiency review, fleet maintenance, analysis, and so many other benefits we provide to them. In doing so, our customers create jobs for us to make them understand their shortcomings if any. These jobs turn into reports which makes it easier for our custom

Examples of Overload

Published July 23rd, 2025 by Chris Britton

Types of Overloads

Mounting Locations - Between Seats

Published July 26th, 2025 by Chris Britton

Guide Last Updated: 12/3/2020 This instruction applies to the chassis listed below:  Peterbilt Conventional Cab Kenworth  International Freightliner Mack Conventional Cab WI#:  3EC-GATEWAYMOUNT-BETWEENSEATS Purpose:  Provide gateway mounting instructions when installing inside a conventional cab equipped with bucket seats. Details:  The 3rd Eye gate

Magnif-Eye Bureau Description Page

Published July 23rd, 2025 by Chris Britton

Here at 3rd Eye, we pride ourselves on the ability our Artificial Intelligence to capture events based on the logic set by our customers. Safety events are events created when a driver gets into the vehicle, drives and while preforming service. Our AI is set to look for certain logic that triggers an event when driving and performing service. To red

Monitoring as an Administrator

Published July 21st, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to log in as an Administrator Show the duties of an Administrator This guide IS NOT designed to: Show how R4 is used. How to Log into R4 Monitoring as an Administrator Go to R4 monitoring URL R4 monitoring URL: 3rd Eye - Waste Management (r4monitoring.com) Insert sign on email provided from the acti

Jetter Truck

Published July 23rd, 2025 by Chris Britton

Jetter Truck (JET) It's a truck utilized to vacuum up sewers, storm drains along with other underground pipes. VERTICALS APPLICABLE VERTICALS Construction   Education   Logistics   Public Services X Refuse   Transportation   Utilities X Best Practice Recommendations: Recommend Line of Business: Commercial Recommended Magnfi-Eye Camera(s): 7 Front  D

Hardware Trouble Shooting – Genesis

Published July 26th, 2025 by Chris Britton

As technology continues to improve, there is a need for us to adopt these new innovations to improve our product and increase our market. Our customers need for quality and additional functionality continues to increase. We at 3rd Eye need to develop devices to support these needs with future insights to how the industry evolves. Genesis is the name

ASDU Assignment and Upgrades

Published July 21st, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show where to find current firmware for Division/Sub-Division. This guide IS NOT designed to: Show how to setup firmware for Division/Sub-Division. Viewing Division Firmware Version and Upgrading Click on Administration Tab. Select the Operations button. Select the ASDU button. Scroll or Search for tenant na

Collection API

Published July 23rd, 2025 by Chris Britton

Collection API is how our customers can share their daily routes and stops with our system. One of the other functions it offers is allowing us at 3rd Eye to associate our services with this information and send it back to the customer. A route is a scheduled or predetermined path that a driver is set to follow from a starting point to a destination

Verif-Eye® - Commercial Rear End Loader (REL) Digital QC

Published July 23rd, 2025 by Chris Britton

This image shows our recommendation for FEL camera layout installation. As you can see the pink highlight labelled V is used to identify our Verif-Eye cameras installed. For Commercial REL, we only have one camera installed for Verif-Eye labelled Positive Service Verification (PSV) Camera.  PSV Camera: The Positive Service Verification camera is ins

Examples of PSV Images

Published July 23rd, 2025 by Chris Britton

Understanding Collection Stops

Published June 30th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show where to find Collection Stops Explain the information in the Collection Stop This guide IS NOT designed to: Show how Collection Stop is uploaded into the portal. How to Locate Collection Stops Click on “Administration” tab Select the “Configuration” button Select the “Collection Stop” button Search and

Step Van

Published July 23rd, 2025 by Chris Britton

Step Van (STP) Step van is a type of vehicle created for local deliveries to residences and businesses. They are designed to be driven either sitting down or standing up, and often provide easy access to goods (for example a USPS truck). VERTICALS APPLICABLE VERTICALS Construction   Education   Logistics X Public Services X Refuse   Transportation  

Approving Zendesk Profile Tickets

Published June 29th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to review profile request Show how to approve profile request This guide IS NOT designed to: Show how to create an MCF File Show how Zendesk works How to View a Profile Request Ticket in Zendesk Click on your dashboard in Zendesk Click on a pending profile ticket for review Reviewing Profile Request

Roll-off Hoist (ROH) Digital QC

Published July 23rd, 2025 by Chris Britton

This image shows our recommendation for ROH camera layout installation. As you can see the pink highlight labelled V is used to identify our Verif-Eye cameras installed. For Roll-Off Hoist, we only have one camera installed for Verif-Eye labelled Positive Service Verification (PSV) Camera.  PSV Camera: The Positive Service Verification camera is ins

Magnif-Eye Digital QC

Published July 23rd, 2025 by Chris Britton

Guide Purpose: This guide is designed to: Show where to find Magnif-Eye details Highlight Magnif-Eye details Show how to Digital QC Magnif-Eye Events Alternate ways to confirm Magnif-Eye This guide is NOT designed to: Explain what Magnif-Eye is Fix Magnif-Eye if it’s broken Understanding the scope of Vehicle Activation In Zendesk, type in the vehicl

Collection API

Published July 23rd, 2025 by Chris Britton

As discussed in the introduction page, Soft-Pak is our waste operations software solution that allows customers access services such as billing, routing, and other operational functionalities through desktop, laptops and tablets. This allows our customers to connect with our system on the go. For this to work as intended, Soft-Pak is integrated with

Update and Editing Camera Labels

Published June 30th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Help identify installed cameras Explain the camera labels for everyone’s understanding Showing how to update and edit labels This guide IS NOT designed to: Identify if camera labels are correct that are not labelled none or other. How to Log into 3rd Eye Portal as an administrator Go to our 3rd Eye Administr

Internal & External Collections Guide

Published March 10th, 2025 by Chris Britton

  Collections Processing in Soft-Pak Collections Processing is a standard feature of the Soft-Pak software system. It allows users to generate in-house collection letters and/or external collection files that can be sent to a third-party collections company. The Collections processes include managing past-due customers through collection call listin

Examples of Not Overload

Published July 23rd, 2025 by Chris Britton

Types of Not Overloaded

Collision

Published July 25th, 2025 by Chris Britton

The vehicle had encountered another object resulting in potential damage and/or injury.  Example 1  Inside the  red circle  you can see the truck has collided with the rear of the vehicle in front of it. The  blue box  at the bottom left corner shows the speed of the truck at the time of the collision. The  blue box  on the right side of the screen

MSL

Published July 23rd, 2025 by Chris Britton

Manual Side Loader (MSL) This is a residential garbage truck where the operator gets out of the vehicle. Once out of the vehicle operator will use a tipper or arm to collect the trash and dump into the truck hopper. VERTICALS APPLICABLE VERTICALS Construction   Education   Logistics   Public Services   Refuse X Transportation   Utilities   Best Prac

Reviewing Weight and Scales

Published June 29th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to review weighted scale bin Shows how tenants can view weighted scale bin This guide IS NOT designed to: Show how values for other body signals. How to get to the Signal Page Click on Vehicle Telemetry tab Search and select the Tenant/Division Select the vehicle from the list Filter search by date

Understanding Profile Special Configuration Parameters

Published June 29th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show what Types of events are generated for Verif-Eye. Explains Service exception and Its trigger values. Explains Service Verification and its trigger values. Show Service verification Threshold Values. Explains the Distance calculations. Explains the time calculations. Show PSV hardware transition This gui

Tractor Trailer

Published July 23rd, 2025 by Chris Britton

Tractor Trailer (TTR)  A tractor trailer is the combination of a tractor unit and a trailer attached used to move large items.  VERTICALS APPLICABLE VERTICALS Construction X Education   Logistics X Public Services   Refuse X Transportation   Utilities   Best Practice Recommendations: Recommend Line of Business: Industrial Recommended Magnfi-Eye Came

Excavator

Published July 23rd, 2025 by Chris Britton

Excavator (EXC) An excavator is a heavy construction vehicle consisting of a boom, dipper (or stick), bucket and cab on a rotating platform known as the "house". This vehicle is designed to excavate dirt or debris from one location to another.  VERTICALS APPLICABLE VERTICALS Construction X Education   Logistics   Public Services   Refuse   Transport

Not Scanning Roadway

Published July 23rd, 2025 by Chris Britton

Driver us not observing ongoing the road conditions and adjusting behavior accordingly. Examples of road conditions include: Traffic  Pedestrians Construction Example 1  Inside the  red circle the driver can be seen looking to the side, he is not scanning the roadway. The truck is moving at 25mph as seen in the green box  on the left. In the  blue b

Mining Dump Truck

Published July 23rd, 2025 by Chris Britton

Mining Dump Truck (MDR) This vehicle is designed for typically transporting ore, coal, and other materials from the mine to the processing plant. This vehicle does not operate on public roads and is used in special locations or unique environment.  VERTICALS APPLICABLE VERTICALS Construction X Education   Logistics   Public Services   Refuse   Trans

How to Replay Collection

Published July 21st, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to get to Replay Collections. Show how to request Replay Collection. This guide IS NOT designed to: Show the report sent to the customer. How to Get to Replay Collections Click on Administration tab. Select the configuration button. Select the vehicles button. To Replay Entire Tenant Search and sele

Vehicle Specifications and Camera Layouts Description Page

Published July 23rd, 2025 by Chris Britton

Camera installation on vehicles is very important to the success of our products and its functionality. We deal with different types of vehicles from different works of life. Having a blueprint for these vehicles makes it easy for any of our technicians to install the cameras with the layout provided for the specific vehicle. These section serves as

Commercial Container Delivery

Published July 23rd, 2025 by Chris Britton

Commercial Container Delivery (CDV) It's a truck primarily used to deliver, collect, and spot commercial dumpsters/containers.  VERTICALS APPLICABLE VERTICALS Construction   Education   Logistics   Public Services   Refuse X Transportation   Utilities   Best Practice Recommendations: Recommend Line of Business: Commercial Recommended Magnfi-Eye Came

Rescoring Safety Events

Published July 23rd, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to get to Safety Event Challenge Tickets in Zendesk. Show how to review the infraction. To agree with the customer and make the necessary changes. To agree with the reviewer and keep the infraction as is. Show how to resolve the Zendesk ticket. Show how to merge duplicate ticket. This guide IS NOT d

Red Light

Published July 23rd, 2025 by Chris Britton

Driver does not stop at a traffic light when the light is red. Running a redlight also applies to a vehicle not completely passing through the intersection as the light becomes red. Example 1  The driver is approaching the intersection where the light has already turned yellow as demonstrated inside the  red circle . The truck traveling at a speed o

Passenger Distraction

Published July 24th, 2025 by Chris Britton

The driver is focused on the passenger resulting and not paying attention to road conditions. Example 1  The passenger can be seen in the  red circle  distracting the driver by showing him something on a clipboard. In the blue circleyou can see the driver has taken his eyes off the road to look at the clipboard. The driver has been distracted while

Other Observations

Published July 25th, 2025 by Chris Britton

This category highlights issues relating to the equipment's in the vehicle. It also includes other triggered events that require attention but are not already listed in this guide as an infraction. An example will be a plastic covering the hopper camera, obstructing the driver from seeing the content being dumped. Below is the list of other observat

Mounting Locations - Behind Street Seat

Published July 26th, 2025 by Chris Britton

Guide Last Updated: 12/3/2020 This instruction applies to the chassis listed below:  Autocar ACX Autocar WXLL Mack LR WI#:  3EC-GATEWAYMOUNT-BEHINDSTREETSEAT Purpose:  Provide gateway mounting instructions when installing behind the street side seat. Details:  The 3rd Eye gateway and backup battery box must be mounted to prevent damage to the gatewa

Electronic Device Observed

Published July 24th, 2025 by Chris Britton

This is selected if driver is observed using an electronic device (such as CB Radio, iPad, laptop, tablet, GPS device, etc.) while the vehicle is in motion but did not result in a form of distraction. Example includes looking at a GPS device or using his radio to communicate with dispatch. Example 1 The driver can be observed holding the CB Radio in

Configuring Camera Profile in Confluence

Published June 29th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show where to Configure camera profile in confluence This guide IS NOT designed to: Show how the JSON parameters is configured How to Create New Cam Profile ICP Click on the CCM Camera Profile Configuration tab Select the Create Cam Profile button Cam Profile configuration Fields Explained Create a name for

Managing Use Cases

Published July 22nd, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show where to find use cases from the customers perspective. Help explain use cases from the customer perspective Show where to find where to edit Use Cases as an 3rdEye Administrator Help explain what the JSON options mean. This guide IS NOT designed to: Explain how to write, read, and define fields in JSON

Facility Contamination Monitoring

Published July 22nd, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to monitor a facility for contamination event Show how to document a contamination event when detected This guide IS NOT designed to: Show how to register a hauler. How to Log into Wastack Got to Wastack URL Wastack URL: https://facility.3rdeyecam.com/ Insert sign-on email Insert your password Log i

Examples of Bulk

Published July 23rd, 2025 by Chris Britton

Types of Bulk Bulk Waste – Garbage Bags The  RED  circle highlights garbage bags that are outside the can, these are all examples of bulk. Bulk Waste – Bulk Objects The  RED  circle highlights items that are garbage such as mattresses, furniture, and bulky items outside the trashcan. Bulk Waste – Mixed Items Look around the container for items that

How to Submit a DSR Ticket

Published June 30th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show Step by step process into creating a DSR ticket Explain what the important fields mean Provide recommendations on how to document on DSR tickets This guide IS NOT designed to: Explain how the Dev team works on DSR tickets. How to Get to The DSR Page in Jira Go to Jira Projects Here is the link Projects

Animal Impact

Published July 25th, 2025 by Chris Britton

Impact with an animal while driving. Vehicle collides with a small or large animal that is observed during the Mangif-Eye safety review process.  Example 01 The truck is moving at 27mph as seen in the  blue box  on the bottom left side. In the  red circle  you see a deer attempting to cross the road. In the  blue box  on the left the speed is now 28

Examples of PSV Images

Published July 23rd, 2025 by Chris Britton

Setting up a Microsite User

Published July 23rd, 2025 by Chris Britton

Go to “Administration” Click “New Users” In the New Users tab you will see all users who have been sent user creation requests and have not set up their accounts. Click “Create” Fill in the employee information: Select the Role “Microsite Access” Select the site(s), divisions, they work at and will be supporting. Click Create WITHIN THEIR EMAIL find

Soft-Pak Integration

Published July 22nd, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to setup Soft-Pak integration with 3rd Eye for the collection API and a review use case This guide IS NOT designed to: Show how to understand JSON and how its formatted. Received Request to Set-Up Integration *Note: A request must be received to setup Soft-Pak integration and should contain the info

Pickup Service Truck

Published July 23rd, 2025 by Chris Britton

Pickup/Service Truck (PUT) A pickup is simply a truck with a separate frame/cab and an open bed. VERTICALS APPLICABLE VERTICALS Construction X Education X Logistics X Public Services X Refuse X Transportation X Utilities X Best Practice Recommendations: Recommend Line of Business:All Recommended Magnfi-Eye Camera(s): 5 Front  Driver Cab Right Cab Le

Start UDU Upload

Published July 23rd, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Explain what a Video Request is. Describe the various fields and buttons needed to complete the process. This guide IS NOT designed to: Communicate how to troubleshoot videos that will not download automatically. What is a Video Request? A request for media to be downloaded from a 3rdEye gateway. The custome

Purif-Eye Bureau Description Page

Published July 23rd, 2025 by Chris Britton

Purif-Eye Bureau is our department that is set to review our Purif-Eye events captured for our customers. Our customers get this product to help with identifying contamination in the hooper of the vehicle after trash has been collected. Purif-Eye uses the specialized contamination camera bracket in conjunction with a light to illuminate contents of

Examples of Overloaded Distinct

Published July 23rd, 2025 by Chris Britton

Types of Overload (Distinct) The  RED  circle highlights examples of Distinct Overloads. The purpose of this process is to identify highly overloaded containers, ones that the garbage is clearly overloaded.

New Customers and Installs Description Page

Published July 23rd, 2025 by Chris Britton

Our products offer simplicity to some of the daily activities of our customers and provide a form of security for them as they go about their business. At 3rd Eye, we strive to make sure we make our customers get the value for what they pay for. Our achievements have opened several opportunities for us which makes it easy for our sales team to be ab

V4 - GPS and Cellular

Published July 26th, 2025 by Chris Britton

Details: The GPS/4G Cellular antenna are made up of three antennas housed inside 1 unit (Figure 1.1) and connected to the Gateway in order to provide vital connectivity.  Issue: GPS or 4G Cellular is reported as down or degraded. Diagnose: Step 1: Inspect the antenna and ensure it’s on mounted on the dash, face up, and unobstructed. Check Microsite

What is a Use Case

Published July 22nd, 2025 by Chris Britton

What is a Use Case and Finding Use Cases: To find a use case go to a customer tenant with Events to Review enabled. Select Events to Review Select Use Case A use case is a mechanism where 3rd Eye or the Customer can review events and flag them for specific notations, such as identifying with events are overloaded. Overloaded Container is a Use Case

V4 - Hard Rebooting

Published July 26th, 2025 by Chris Britton

Guide Purpose: This guide ISdesigned to: Show how to find video request that vehicle needs hard reboot. Show how to notify the customer of this issue. Show how to update video request with action taken. This guide IS NOT designed to: Explain how to send a video based on the request. How to Find a Video Request that Vehicle Needs Hard Reboot  Click o

Reviewing Safety Events

Published July 23rd, 2025 by Chris Britton

Guide Purpose: This guide ISdesigned to: Show how to Log in into our portal. Show how to review safety events. Give detailed description on the events to review page. Show how to select screens. This guide IS NOT designed to: Explain in detail the infractions. How to Log into 3rd Eye Portal as a Safety Reviewer Go to our 3rd Eye Administrator Portal

Verif-Eye Bureau – Bulk

Published July 23rd, 2025 by Chris Britton

Reviewing Events Identifying Bulk Click “Events to Review” Select “Service” Click on “Use Case” to open the drop-down menu and Select “Bulk” Look for images where “Bulk” are clearly visible and click on the image to bring up a  green border . To unselect the image click it again and the board will disappear. Previously selected images will have  red

Setting up Soft-Pak Integration

Published July 22nd, 2025 by Chris Britton

Request to Set-Up Integration We will receive an email to  Support@3rdeyecam.com from Soft-Pak email domain requesting New 3rd Eye Integration. For 3rdEye to Proceed we will require the following details: Review Callback URL Customer Name Company List Example of Data that Should be Received: 3rd Eye Steps for Integration Set-Up Companies Set-Up Go t

Editing Vehicle Details

Published June 30th, 2025 by Chris Britton

Guide Purpose: This guide is designed to: Show steps to find vehicle details. Highlight the 3 different ways to get to vehicle details Show how to edit/change details of vehicles Explains other valuable information on the vehicle details page How to Log into 3rd Eye Portal as an Administrator: Go to our 3rd Eye Administrator Portal 3rd Eye (3rdeyeca

Identify Vehicle Assigned Profile and JSON Parameters

Published June 30th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to identify vehicle assigned profile Show how to compare profile details with JSON parameter This guide IS NOT designed to: Show how profiles are created in confluence Show how profile JSON parameters are configured How to view Vehicle Details from Fleet Page Go to Fleet Tab Search and select tenant

Troubleshooting Association

Published June 30th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to review a tenant when service association is not created. This guide IS NOT designed to: Show how association works. Improper Configuration of Tenant/Division settings When association is not created on an event, one of the ways to research this is by reviewing the Tenant and Division settings. We

Food Drink Observed

Published July 24th, 2025 by Chris Britton

The driver is observed eating or drinking without impacting attention to road conditions. Example 1  The driver is eating a sandwich but is keeping at least one hand on the steering wheel. He is holding the sandwich in his other hand as seen in the  red circle . If the driver can keep at least one hand on the steering and is able to focus on the roa

Support - Hardware Trouble Shooting Description Page

Published July 25th, 2025 by Chris Britton

At 3rd Eye we install devices on vehicles to help achieve the services we promise to provide to our customers. These devices are considered hardware. Hardware is any tool, machinery, and other durable equipment. 3rd Eye gateway device and cameras are hardware's we install on our customers vehicles. For every hardware, there are moments when they mal

How to Replay Vehicle Road Usage

Published July 21st, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to get to Replay Vehicle Road Usage. Show how to request Replay Vehicle Road Usage. This guide IS NOT designed to: Show the report sent to the customer. How to Get to Replay Vehicle Road Usage  Click on Administration tab. Select the configuration button. Select the vehicles button. To Replay Entire

Flatbed Truck

Published July 23rd, 2025 by Chris Britton

Flatbed Truck (FBT) A flatbed is a large vehicle with a flat body and no sides or roof around the bed. VERTICALS APPLICABLE VERTICALS Construction X Education   Logistics X Public Services   Refuse X Transportation   Utilities   Best Practice Recommendations: Recommend Line of Business: Industrial Recommended Magnfi-Eye Camera(s): 6 Front Driver Cab

Obstruction

Published July 25th, 2025 by Chris Britton

Driver has blocked the camera lens limiting the effectiveness of the camera to identify any infractions. Example 1 Inside the  red circle you can see the driver has clipped an object to the visor to obstruct the camera's view of their face. The  green box at the top shows that there are only 5/6 cameras in operation. This customer does not review fo

Understanding Service JSON

Published June 30th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show where to locate service JSON Show how to configure service JSON This guide IS NOT designed to: Show how to edit service JSON *PLEASE DO NOT MAKE ANY CHANGES TO THE JSON ARRAY* How to Locate JSON Configuration  Click on “Administration” Tab Select “Configuration” button Select “Companies” button Search a

Genesis

Published July 25th, 2025 by Chris Britton

As technology continues to improve, there is a need for us to adopt these new innovations to improve our product and increase our market. Our customers need for quality and additional functionality continues to increase. We at 3rd Eye need to develop devices to support these needs with future insights to how the industry evolves. Genesis is the name

3rd Eye Product Solutions

Published July 23rd, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Provide an overview of our 3rd Eye Product Solutions This guide IS NOT designed to: Show how our 3rd Eye products function 3rd Eye Product Solutions Overview 3rd Eye provides a powerful suite of “out-of-the-box” solutions, that passively collect the information needed, without requiring manual operator actio

Verif-Eye Bureau Description Page

Published July 23rd, 2025 by Chris Britton

Verif-Eye Bureau is our department that is set to review our Verif-Eye events captured for our customers. Our customers get this product for mostly service verification and service exception. Our review team looks at service verifications and exceptions to identify anomalies per customers' requirements. For example: Ms. Smith had her birthday party

Understanding Commercial Association

Published June 30th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Shows how to pull and event association Explain how commercial association works This guide IS NOT designed to: Show how residential association works How to View Commercial Association Event On how to find an associated event, please refer to our Finding Event Association guide. Please note that commercial

System Administration Description Page

Published July 21st, 2025 by Chris Britton

System Administration System administration is the management of our hardware and software systems. With all the products we offer here at 3rd Eye and all the devices our technician's setup, it's crucial to have a section where we can access information to help manage our system. There are different situations our customers come across on a day-to-d

Manual Side Loader (MSL) Digital QC

Published July 23rd, 2025 by Chris Britton

This image shows our recommendation for MSL camera layout installation. As you can see the pink highlight labelled V is used to identify our Verif-Eye cameras installed. For MSL, the 2 cameras for Verif_Eye are labelled Positive Service Verification (PSV) Camera and the Property camera. PSV Camera: The Positive Service Verification camera is install

Near Collision – Avoidable

Published July 25th, 2025 by Chris Britton

Near Collision where the driver could have avoided.  Example 1 Truck is approaching vehicle stopped in traffic, shown in  red circle . The  Blue box  in lower, left corner denotes speed of truck. The truck is going 40mph and is less than 50 feet from the stopped vehicle. Truck is leaving road to avoid collision with the vehicle in front of them in t

Understanding Residential Association

Published June 30th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Shows how to pull and event association Explain how Residential association works This guide IS NOT designed to: Show how Commercial association works. Association is the linking of a detected service event to a known customer.  The service event tells us that service was performed; the association tells us

Tablet to Gateway

Published July 23rd, 2025 by Chris Britton

One of the ways Soft-Pak connects to our platform is through Tablets. We connect this android tablet to our gateway device installed on customers trucks, hence the name Tablet to Gateway (T2G). T2G is a functionality that allows Soft-Pak to plug their Mobile-Pak android tablet into 3rd Eyes gateway to share information between the two devices. Mobil

Jenkins Job Server

Published July 23rd, 2025 by Chris Britton

This is a job server that allows you to send daily job request and file data to our customers. A job is a given set of tasks that runs sequentially as defined by the customer. For example, if a customer request for send mileage driven by their drivers on a daily basis. We can create this request as a job in Jenkins, where this report is run daily at

Infraction Examples

Published July 23rd, 2025 by Chris Britton

Infractions are violation of set rules that are laid out to guide employees while discharging their duties. Infractions are not limited to company rules but also include federal, state, and municipal laws set aside to guide employees. The transportation business is an essential occupation where most people depend on goods and services to be moved fr

Adding the Microsite to Your Device

Published July 23rd, 2025 by Chris Britton

If you're looking to set up the Microsite on your iPhone or Android device, use the guides linked at the bottom of the page.  Windows Bookmark this page. This step may look different depending on your browser. Fill in a name for the bookmark. This step may not be needed depending on your browser. Click “Done” This step may not be needed depending on

Adding a New Site

Published July 21st, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to add a new site. This guide IS NOT designed to: Show the information provided by R4. How to Get to Site Management Click on the Administration Tab Select site management from the drop-down menu How to Create a New User Click on the New site button How to Fill Out New Site Information Site Autocomp

Activating a New User

Published July 22nd, 2025 by Chris Britton

Within your email, find the email with the subject “User Activation Required” Click the hyperlink within the email. Type in the desired password twice and click “Submit.”

Examples of Overload

Published July 23rd, 2025 by Chris Britton

Types of Overloads These examples show the container has a side slightly closed and the other side overflowing. We can draw conclusion that there is no more room in the container therefore, this is an overloaded container. These examples show vivid pictures of an overloaded container. These examples show the contents are stacked above the edge of th

Verif-Eye® - Automated Front Loader (AFL) Digital QC

Published July 23rd, 2025 by Chris Britton

This image shows our recommendation for AFL camera layout installation. As you can see the pink highlight labelled V is used to identify our Verif-Eye cameras installed. For AFL, the 2 cameras for Verif_Eye are labelled Positive Service Verification (PSV) Camera and the Property camera. PSV Camera: The Positive Service Verification camera is install

Smoking

Published July 24th, 2025 by Chris Britton

Driver is smoking in the vehicle. Smoking refers to any device that uses a heating element to deliver a vapor or aerosol for human consumption. This does not include the passenger. Example 1  The driver can be seen smoking in the  red circle . You can also see that they are not wearing their seatbelt and are traveling at a rate of 75mph as indicated

Traffic Violations

Published July 23rd, 2025 by Chris Britton

Traffic Violations This is simply when a driver violates a traffic law when vehicle is in motion. As stated in earlier parts of this guide, there are laws that are set in place while driving to keep everyone on the road safe. This laws rarely vary but we find some differences on state level. So, it's important to understand the state and municipalit

Examples of Overloaded

Published July 23rd, 2025 by Chris Britton

Types of Overloads Overloaded Container – No Lid This container is clearly overloaded When looking for an overload make sure the LID CANNOT BE CLOSED If the container doesn’t have a lid just see if the container looks too full Overloaded Container – Night Time Image Low lighting illuminating the trash, may be difficult to see but the color of the tr

Infraction Examples – Distractions

Published July 24th, 2025 by Chris Britton

Distractions This is anything that prevents a driver from giving full attention while driving. This is extremely important with medium to heavy duty vehicles. With the weight of the vehicle, it does take longer of the vehicle to come to a stop. Any form of distraction can lead to dangerous incidents. Cell Phone Handheld Observed. The driver is obser

Tenant ASDU Assignment and Upgrades

Published June 30th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show where to find current firmware for Tenant. This guide IS NOT designed to: Show how to setup firmware for Tenant. Viewing Tenant Firmware Version and Upgrading Click on Administration Tab. Select the Operations button. Select the ASDU button. Scroll or Search for tenant name. Select tenant from the list.

Examples of PSV Images

Published July 23rd, 2025 by Chris Britton

Examples of Not Overloaded

Published July 23rd, 2025 by Chris Britton

Types of Not Overloads Not Overloaded Container This container is not overloaded The lid can be closed No trash outside the container Missing Can Vehicle driving or moving and a container is not visible. Toter (96 Gallon) Refuse Container A small residential style container being in the center of the shot. Misaligned Camera Camera is angled, but the

Bucket Dual Truck

Published July 23rd, 2025 by Chris Britton

Bucket Truck - Dual Bucket (BTR)  It's a truck equipped with an extendable, hydraulic boom carrying dual large bucket capable of lifting two workers to elevated, inaccessible areas. VERTICALS APPLICABLE VERTICALS Construction X Education   Logistics   Public Services X Refuse   Transportation   Utilities X Best Practice Recommendations: Recommend Li

Automated Dual Side Loader

Published July 23rd, 2025 by Chris Britton

Dual Side Automated Side Loader (ASL) It's a residential garbage truck equipped with an arm on both sides of a truck for lifting garbage cans and dumping into the truck. VERTICALS APPLICABLE VERTICALS Construction   Education   Logistics   Public Services   Refuse X Transportation   Utilities   Best Practice Recommendations: Recommend Line of Busine

Understand Safety JSON

Published June 30th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show where to locate safety JSON Show how to configure safety JSON This guide IS NOT designed to: Show how to edit safety JSON How to Locate JSON Configuration   Click on “Administration” Tab Select “Configuration” button Select “Companies” button Search and select the tenant For the purpose of this guide, w

Examples of Property Images

Published July 23rd, 2025 by Chris Britton

Hardware Trouble Shooting - V4

Published July 25th, 2025 by Chris Britton

V4 is 3rd Eyes current version of the gateway device and the window unit camera device installed on all vehicles since 2017. This is the version all gateways and camera units installed in all our trucks currently use as the old version "V3" has been discontinued and replaced with the V4 version. For example: when we think about Apple a consumer elec

Roll Off Hoist

Published July 23rd, 2025 by Chris Britton

Roll-Off Hoist (ROH) It's a truck that mechanically lifts and hauls large containers used for a variety of material and other needs.  VERTICALS APPLICABLE VERTICALS Construction X Education   Logistics   Public Services   Refuse X Transportation   Utilities   Best Practice Recommendations: Recommend Line of Business: Industrial Recommended Magnfi-Ey

Validating Profile JSON Parameters to Confluence 2

Published June 29th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show where to find current firmware for Tenant. This guide IS NOT designed to: Show how to setup firmware for Tenant. How to Get to CCM Profile JSON Click on the Administration tab Select the Operations button Select the CCM profile button Select Base from the profile type drop down Select Production from th

Profile Configuration in Confluence

Published June 29th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show where to find current firmware for Tenant. This guide IS NOT designed to: Show how to setup firmware for Tenant. How to Access Profile Page in Confluence Open confluence Confluence URL: https://3rdeye.atlassian.net/wiki/home Click on the Space to show all available spaces created Select the Customer Fie

Residential REL without Tipper

Published July 23rd, 2025 by Chris Britton

Residential Rear Loader - Without Tippers (REL) A residential Rear Loader garbage truck is equipped at the rear to enable garbage workers dump trash in the vehicle. This truck is not equipped with a tipper which means the workers will need to lift the bins to dump trash into the rear of the truck. VERTICALS APPLICABLE VERTICALS Construction   Educat

Understanding Association

Published June 30th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Shows how to pull and event association Explain how Residential association works This guide IS NOT designed to: Show how Commercial association works. How to View an Event Association Through Collection API Click on Collections Search or Select the Tenant/Division Insert Roue name or ID If none of the infor

Adding the Microsite to Your Device

Published July 23rd, 2025 by Chris Britton

If you're looking to set up the Microsite on your iPhone or Android device, use the guides linked at the bottom of the page.  Windows Bookmark this page. This step may look different depending on your browser. Fill in a name for the bookmark. This step may not be needed depending on your browser. Click “Done” This step may not be needed depending on

How to Submit an On-Demand Video Request

Published July 23rd, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show where to request an On-Demand video request Show what information is needed for an On-Demand Video request This guide IS NOT designed to: Show the content of the video Request How to get to the Video request Page Click on the Fleet tab. Scroll or search for division of the video request. Type the vehicl

Driver Seatbelt

Published July 23rd, 2025 by Chris Britton

Driver is not wearing a seatbelt while the vehicle is in motion when going over a speed (Mph) as determined by the tenant exceeding one of the following thresholds: 15 20 25 30 Example 1 Notice on bottom left hand corner speed at 27mph as shown in  blue box . See  red circle around driver and no seatbelt being worn. As the speed is greater than the

Too fast for Conditions

Published July 23rd, 2025 by Chris Britton

Driver is going too fast for the given situation or environment. Examples include parking lots, icy road or weather conditions, construction zones, etc.  Example 1 The driver is pulling into a loading dock, high traffic area, seen in the  red circle . In the  green box on the left, you can see the truck is going 15mph. That speed is too fast to be m

Customer Profile Fields

Published April 25th, 2025 by Chris Britton

Customer Profile Fields Customer# : The 2 character company id and 7 digit customer number followed by a check digit field after the space.  This information can be created by i-Pak or manually entered if your company master is set to "Allow keyed cust#". The check digit is used during Balance Forward Cash Receipts to assist in preventing keying err

Sweeper

Published July 23rd, 2025 by Chris Britton

Sweeper (SWP) A sweeper truck is a cleaning vehicle that uses vacuum systems to collect dirt, material and clear the road. VERTICALS APPLICABLE VERTICALS Construction   Education   Logistics   Public Services X Refuse X Transportation   Utilities   Best Practice Recommendations: Recommend Line of Business: Industrial Recommended Magnfi-Eye Camera(s)

Par-Kan Truck

Published July 23rd, 2025 by Chris Britton

Par-Kan Truck (PKT) This truck is a dumpster mounted on a pickup truck mostly used in areas where big trucks are not allowed. It is mostly used for hauling trash in cities, downtown areas, and large parks. This can sometime have tippers installed on the back of the truck. VERTICALS APPLICABLE VERTICALS Construction   Education   Logistics   Public S

Passenger Seatbelt

Published July 23rd, 2025 by Chris Britton

Passenger is not wearing a seatbelt while the vehicle is in motion when going over a speed (mph) as determined by the tenant exceeding one of the following thresholds: 15 20 25 30 Example 1 The truck is traveling at 43mph as seen in the  green box . They do not appear to be currently servicing a route. You cannot see a seat belt across the passenger

Finding Association

Published June 30th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show where to find association. This guide IS NOT designed to: Explain how association works. How to Find Association from the Fleet Tab Click on the fleet tab Search or select the tenant/Division Input the vehicle name Select vehicle Click the “Show button How to View Association in the Fleet Tab Select the

RMA Vehicle in Microsite

Published June 30th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show where RMA an item/Equipment in Microsite This guide IS NOT designed to: Show how to RMA on the Portal How to Get to RMA in Microsite For information on how to get to the microsite vehicle health review page, please reference our guide on “Understanding and Using Microsite for Health Review” Click on the

Bulldozer

Published July 23rd, 2025 by Chris Britton

Bulldozer (BDZ) A bulldozer or dozer (also called a crawler) is a large, motorized machine equipped with a metal blade to the front for pushing material: soil, sand, snow, rubble, or rock.  VERTICALS APPLICABLE VERTICALS Construction X Education   Logistics   Public Services   Refuse   Transportation   Utilities   Best Practice Recommendations: Reco

Baler Profile Information

Published July 21st, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show the information on an asset Show the R4 reports generated from the asset This guide IS NOT designed to: Show how an asset is added How to Get to Baler Profile Click on the customer baler Explaining Baler Profile Front Page Click Info to get more detailed information about the Baler such as the status, B

Requesting a Firmware Update

Published June 29th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to send a firmware update request This guide IS NOT designed to: Show how to update firmware Firmware Request for Tenant Insert the support teams’ email in an outlook new email ESG 3rd Eye Cam – Support (support@3rdeyecam.com) Insert the email address of any interested party (this is not required) A

Submitting a Profile Request

Published June 30th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to fill out a profile request form Shows how to submit a profile request This guide IS NOT designed to: Show how Profile is created How to Fill Out a Profile Request Form Please find the link to the profile request form here Insert the Tenants name in the “Customer Name” field Select from the dropdo

Understanding Microsite Description Page

Published July 23rd, 2025 by Chris Britton

Microsite is an auxiliary website that is used to promote products. This is typically a single webpage with a URL different from the company's large website (hence the name Micro). This site is mostly filled with information on the product(s) which is meant to engage the customer for better understanding of the product.  This guide provides document

Dump Truck

Published July 23rd, 2025 by Chris Britton

Dump Truck (DMP) This type of vehicle is used for transporting materials (such as dirt, gravel, or demolition waste). VERTICALS APPLICABLE VERTICALS Construction X Education   Logistics   Public Services   Refuse X Transportation   Utilities   Best Practice Recommendations: Recommend Line of Business: Industrial Recommended Magnfi-Eye Camera(s): 6 F

Dictionary

Published July 23rd, 2025 by Chris Britton

Term Definition 3rd Eye  3rd Eye Digital is the best fleet management tool to modify your drivers' behavior, reduce accident costs and generate more revenue from your vehicles. This is our company and all members reviewing this document in some way work for are related to 3rd Eye. URL for Marketing Materials: https://www.3rdeyecam.com/ Active Feedba

Mounting Locations - Behind Curb Seat

Published July 26th, 2025 by Chris Britton

Guide Last Updated: 12/3/2020 This instruction applies to the chassis listed below:  Peterbilt 320 Peterbilt 520 WI#:  3EC-GATEWAYMOUNT-BEHINDCURBSEAT Purpose:  Provide gateway mounting instructions when installing behind the curb side seat. Details:  The 3rd Eye gateway and backup battery box must be mounted to prevent damage to the gateway or the

Backing Up

Published July 23rd, 2025 by Chris Britton

Driver reverses without analyzing situation and using the appropriate mirrors.  Example 1 You can see in this image that we are viewing the rear of the truck as notated by the camera view in the  light blue box  at the bottom. C3 – Backup means this camera view is of the back of the truck. You can also tell it is the rear of the truck because you ca

Optimize Digital QC

Published July 23rd, 2025 by Chris Britton

Guide Purpose: This guide is designed to: Show if vehicle has Optim-Eyes Show where to find Optim-Eyes details Highlight Optim-Eyes details Alternate ways to confirm Optim-Eyes This guide is NOT designed to: Explain what Optim-Eyes is Fix Optim-Eyes if it’s broken How to Identify if a Vehicle has Optim-Eyes Go to the Administration tab Select the co

Create New User

Published July 22nd, 2025 by Chris Britton

Go to “Administration” Click “New Users” In the New Users tab you will see all users who have been sent user creation requests and have not set up their accounts. Click “Create” Fill in the employee information: It is important you provide all the available information as this is what 3rdEye will use to understand issues when your team calls in or p

Examples of Property Images

Published July 23rd, 2025 by Chris Britton

Landfill Compactor

Published July 23rd, 2025 by Chris Britton

Landfill Compactor (LFC) A yellow iron vehicle that is designed for driving through refuse dumping locations (landfills) to compact the top layer of the refuse. This allows more refuse to fill the landfill. VERTICALS APPLICABLE VERTICALS Construction X Education   Logistics   Public Services   Refuse X Transportation   Utilities   Best Practice Reco

Mounting Locations

Published July 26th, 2025 by Chris Britton

The location where 3rd Eye gateway is installed in a vehicle is very crucial. Being able to access this device is very important to drivers and technicians in case they need to reach the device for troubleshooting and repairs. Also keeping it where it can't be easily damaged or tampered with will increase the life span of the device.  Depending on y

Oil Tanker Trailer

Published July 23rd, 2025 by Chris Britton

Oil Tanker Trailer (OTT) Oil Tanker trailers are a unique type of vehicle designed for transporting liquids or dry bulk materials. It's easy to spot them on the open road due to their sleek, glistening tank. VERTICALS APPLICABLE VERTICALS Construction   Education   Logistics X Public Services   Refuse   Transportation   Utilities   Best Practice Rec

Android

Published July 23rd, 2025 by Chris Britton

Go to the “Account” tab. This page may look very small on your screen depending on your smart phone Click on the URL shown below “Microsite Access Link” Based on your phone it may be very hard to see, but click on the small blue text. Choose if you want to give access to 3rdEye of your location. In the current state this field does not do anything.

Bucket Front Loader

Published July 23rd, 2025 by Chris Britton

Bucket Front Loader (BFL) This is a front loader garbage truck equipped with a specialty can that has a tipper. This truck when the can is equipped, is used for residential garbage collection and is manually operated with the control on the outside of the truck.  VERTICALS APPLICABLE VERTICALS Construction   Education   Logistics   Public Services  

Outcomes

Published July 25th, 2025 by Chris Britton

This category highlights the result of not doing any of the other categories explained. This could be catastrophic or near catastrophic events. as the category name implies, these are the outcomes of the actions a driver decides to take while driving. Below is a list of infractions we review for outcomes.  Animal Impact. The vehicle comes in contact

Mounting Locations - Non CDL Vehicle

Published July 26th, 2025 by Chris Britton

Guide Last Updated: 12/4/2020 This instruction applies to the chassis listed below:  Ford F150 Ford F250 Ford G350 Chevrolet 1500 Chevrolet2500 Chevrolet3500 Dodge Ram GMC 1500 GMC 2500 GMC 3500 WI#:  3EC-GATEWAYMOUNT-PICKUPTRUCK Purpose:  Provide gateway mounting instructions when installing inside a pickup truck. Details:  The 3rd Eye gateway and

Verif-Eye® - Dual Side Loader (ASL) Digital QC

Published July 23rd, 2025 by Chris Britton

This image shows our recommendation for Dual Side loader camera layout installation. As you can see the pink highlight labelled V is used to identify our Verif-Eye cameras installed. For Dual Side Loaders, we have 2 cameras installed for Verif_Eye. They are both labelled Positive Service Verification (PSV). PSV Camera: The Positive Service Verificat

Setting up a New Maintenance User

Published July 22nd, 2025 by Chris Britton

Go to “Administration” Click “New Users” In the New Users tab you will see all users who have been sent user creation requests and have not set up their accounts. Click “Create” Fill in the employee information: It is important you provide all the available information as this is what 3rdEye will use to understand issues when your team calls in or p

Digital Quality Control Description Page

Published July 23rd, 2025 by Chris Britton

Quality Control (QC) is a system that has being created to ensure quality of a product as defined, is adhered to, maintained, and improved upon to meet a client's requirements and needs. After a customer sends in their requirements for our products to be installed on their trucks, we perform a Digital Quality Control to make sure that the installati

How to Understand Ignition System Events

Published July 22nd, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to pull Ignition events Explain the types of ignition events. Explain how we can use Ignition event to troubleshoot. This guide IS NOT designed to: Explain how to write, read, and define fields in JSON. How to Pull Ignition Events Input ignition in the Type section. This brings up all ignition event

Creating a User

Published July 21st, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to create a new user in R4 monitoring This guide IS NOT designed to: Explain the functionality of R4 monitoring How to get to User Management Click on the Administration Tab Select User management from the drop-down menu How to Create a new user Select the New User button Email: Insert the user’s em

Creating New Division

Published June 30th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to create a new Division Show how to complete the information required to set up a new Division This guide IS NOT designed to: Show how to set up Assets How to Select the Tenant to Create a Division Click on the Administration tab Select the Configuration button Select the Organization button Click

Front End Loader (FEL) Digital QC

Published July 23rd, 2025 by Chris Britton

This image shows our recommendation for FEL camera layout installation. As you can see the pink highlight labelled V is used to identify our Verif-Eye cameras installed. For Front End Loader, we only have one camera installed for Verif-Eye labelled Positive Service Verification (PSV) Camera.  PSV Camera: The Positive Service Verification camera is i

Residential Container Delivery

Published July 23rd, 2025 by Chris Britton

Residential Container Delivery (CDV) It's a flat-bed truck with built in sockets that allows for upright stakes to be built around the edges of the truck bed. VERTICALS APPLICABLE VERTICALS Construction   Education   Logistics X Public Services X Refuse X Transportation   Utilities   Best Practice Recommendations: Recommend Line of Business: Commerc

How to Build a Profile Request

Published June 29th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to build a profile request in confluence This guide IS NOT designed to: Show profile configuration parameters or define the categories within Understanding a Customers Request We got a request to build a new profile for a customer. Attached to the email request is the profile request form and an add

Configuring ICP Profiles in Confluence

Published June 29th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show where to configure ICP This guide IS NOT designed to: Show how the JSON Parameters are configured Telemetry ICP How to create a new Telemetry ICP Click on the ICP profiles Select the Telemetry ICP Click on the “Create Telemetry” button Telemetry Template Values Explained Create a name for the Telemtery

Division ASDU Assignment and Upgrades.

Published June 29th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show where to find current firmware for Division/Sub-Division. This guide IS NOT designed to: Show how to setup firmware for Division/Sub-Division. Viewing Division Firmware Version and Upgrading Click on Administration Tab. Select the Operations button. Select the ASDU button. Scroll or Search for tenant na

How to Setup an SAML Single Sign-On for Tenant

Published June 29th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to setup SAML SSO for Tenant Show how to obtain required information for the JSON Configuration from Note++ This guide IS NOT designed to: Show how to understand or write an xml File Terminologies SSO – Single Sign-On SAML – Security Assertion Markup Language Manifest – Xml File Note++ - Xml File Ed

Vehicle Health

Published June 30th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show where to find vehicle Health Show how to understand the information displayed in Fleet Health. This guide IS NOT designed to: Show you how to diagnose and treat health symptoms How to View Vehicle Health Click on Vehicle Health tab Select Fleet Health menu Select tenant under division filter by searchin

Resizing Customer Logo

Published June 29th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to use Paint.Net to resize logo This guide IS NOT designed to: Show how to obtain or create a logo Resizing Customer Logo (Using Paint.Net) Note: Your logo should have an aspect ratio of 2.45 How to Upload Logo into Paint.net Click on the file tab Select the Open button Click on the tab where the lo

How to Setup a New ASDU

Published June 29th, 2025 by Chris Britton

Guide Purpose: This guide IS designed to: Show how to setup ASDU This guide IS NOT designed to: Show how to assign ASDU to a Tenant, Division, or Vehicle. How to Get to Creating an ASDU Click on Administration tab Select Operations button Select ASDU button Click on ALL ** Click on the Create button Explaining the ASDU Configuration Step 1: URL The