Make Use Cases are Configured

• Refer to System Administration - Managing Use Cases for setting up use cases

Set up the Reviewer Callback URL

If ticket is calling for Service Bureau to be enabled then this following step is required.

Note: Not all users have access to this feature please reach out to your JSON department specialist to complete this step! Current users with access in Support and Service are as follows:

• Rick Gutierrez
• Paul Smith
  1. Go to Companies
  2. Find the Tenant that matches the one you’ve been working on
  3. Go into Configuration and find the row “driverTriggeredCategories”
     1. Important
        1. Add the following two lines above driverTriggeredCategories
           1. “reviewCallBackUrl”: “URL PROVIDED BY REQUESTOR”,
              1. Example:"reviewerCallbackUrl": "https://mobilepak.ejharrison.com/ThirdEyeProxy/api/EJ/reviewer/activity",
              2. Note this will be provided in the original request email, if it's not provided please reach back out to REQUESTOR
           2. "reviewerCallbackDelaySeconds": 60,
  4. Make sure when done to click "Update" to save changes to the JSON
     

Configuring the Organization Settings

1. Go to Organization and Find the Tenant that matches
   • Remember you can search if the list if very long
2. Select the required division needing Service Bureau
   1. If enabled across the whole organization select the tenant division
3. Enable Service Event Review
4. Enable Service Bureau
5. Enable AI Review
6. Remember to click Save to update the new settings