System Administration

System administration is the management of our hardware and software systems. With all the products we offer here at 3rd Eye and all the devices our technician's setup, it's crucial to have a section where we can access information to help manage our system. There are different situations our customers come across on a day-to-day basis while using our products. We try as much as possible to make sure we attend to our customers' needs and resolve any issues they have in a timely manner. This is mostly done by our support and service teams. 

Our support team is a very integral part of our success story here at 3rd Eye. They are our first contact with our customer when they have any issue with any of our products. Being knowledgeable about our systems and how it works is the way our support team solves any issues or concerns. Our support team is a specialized group that helps our customers with the portal and functionality related with the portal such as troubleshooting when our devices are slow or not working properly, address any issues with customers information not showing properly, making sure all updates in the system by us or our customer does not impact the productivity for our customers.

Our service team is the other side of the coin to our support. This team of specialist is hold on by our support team to help our customers in the field. Their expert knowledge allows them to quickly troubleshoot and fix concerns with the 3rd Eye hardware. These concerns are things such as a gateway, V4, not turning on or powering on. If our customers hardware doesn't work, then they will not get the value out of our product. 

This guide aims to provide our teams details on the best practice for 3rd Eye system solutions. This section of the guide aims to define all functionality around System Administration as managed by a 3rd Eye team member.