Guide Purpose

• This is designed to:
  • Explain how to enter a request for an Accident or any other incident that occurs on a roadway.
  • Describe how to use the breadcrumb (route) to decipher when and where the incident occurred.

Why is the process for entering an Accident different than entering a Service Verification?

• When entering a Service Verification, you are verifying when the vehicle was at a specific address.
• Many times, with accidents, the incident does not occur at a specific address, or the specific address is unknown.
  • Using the information that is provided you determine the location and the time of the incident.
    1. Address (if available).
       1. The location most closely associated to the incident.
    2. Longitude, Latitude.
       1. The coordinates most closely associated to the incident.
    3. Cross streets or other information provided by the customer.
       1. Nearest intersection to accident or direction vehicle was traveling.
          • Example: Vehicle had just passed Main Street and Broadway, traveling North.

1. Icons seen on the breadcrumb.
   1. Various color-coded symbols that provide information.
   2. These will be discussed in the section, “Icons on the Breadcrumb”.
2. Time of incident.
   1. The time in which the customer believes the incident occurred.
   2. The exact time isn’t always known but can be discovered by reading the breadcrumb.

Entering incident information on the Fleet Page.

1. Choose Fleet from the main menu on the left side of screen.
2. Using the drop-down menu select All.
3. Enter Vehicle
   1. The Vehicle is can also be referred to as Truck.
      

Selecting the Vehicle

1. If there is more the one vehicle with that number, verify the correct one by looking at the Division name next to Vehicle
2. Check the box next to the Vehicle/Truck
   1. The line will turn green.
3. Click on Show.
   

Entering the Required Information

1. Enter the date into the field Path up to.
2. In this drop down enter the closest time to it.
   1. The time entered in the Fleet page is based on your time zone.
   2. The time requested MUST have the DURATION time added to it.
   3. Example:
      1. The requested time is 1:25 PM Eastern.
      2. Adjust for Central time (which is my time zone), 12:25 PM, and add a few minutes more than the duration time, which is 5 Minutes. In the example I entered 12:45PM.
      3. The choices are in 15 min increments, adjust for that.
3. In the next box choose how much of the breadcrumb (truck route) that you want to see, once you fill in this value the breadcrumb will appear.
   1. It must cover the time frame backwards from the time you entered (12:45PM) to the time of the request 12:25 PM Central,1:25PM Eastern.
   2. Entering 30 minutes in this window will give you a breadcrumb from 12:25 PM Central to 12:45 PM Central.
4. Enter the address from the video request in the Locate Address 
   1. If no address is available enter the Latitude/Longitude in the Locate Address
   2. Always enter a dash before the longitude or it will give you the incorrect location.
   3. The Address Notes and Description boxes on the Video Request often contain helpful information.
5. Click the Locate button, this will zoom in on the address from step 4.
   1. The breadcrumb is represented by a blue line.
      

Icons on the Breadcrumb.

1. The location of the Address, Coordinates or Cross Street is noted by the blue dot.
2. Click on the small, Blue Arrows to see what time the vehicle/truck passed.
3. This is the icon that represents the vehicle, when it is red that signifies that the vehicle/truck has turned off.
   

Locating the accident on the breadcrumb.

In this sample the Vehicle/Truck has pulled over into a parking lot after the accident.

1. Go back up the breadcrumb from the red icon and try to locate where you think the accident took place.
   1. Check MPH on the small blue arrows to help determine what time and where the accident happened.
2. In this sample, there is a Safety Event recorded on the breadcrumb, notated by the exclamation point in a yellow triangle.
   1. Click on the triangle for more details including a link to the Safety Video.
   2. This could be a “hard brake” possibly indicating where the accident occurred.
3. Using the information acquired establish the video starting point.
   1. REMEMBER: The time the customer provided may not be correct but use it to compare with the findings on the breadcrumb.
   2. It is always better to start the video download too early rather than too late (after the incident occurred).
      
      

Entering your Accountability Comment

1. On the video request page select New Comment.
   
2. Write Entered in the comment section.
3. Click on Submit which will save the comment.
   
4. You can see that it has been saved with a date/time/name stamp.
   

Entering Confirmed Start Time and Duration

1. On the Video Request page enter the Confirmed time that was found in the earlier steps.
   1. The confirmed time MUST be entered in the time zone of the request.
      1. If the time frame has been adjusted, put in the adjusted time and convert for the time zone as highlighted in the request.
   2. Enter the value in the Confirmed Start (hh:mm:ss AM/PM).
      1. Enter AM or PM (must be upper case)
2. Enter the Confirmed Duration (mm:ss) of the video.
   1. Duration is entered in minutes and zero seconds. (mm:ss)
   2. Insert the identified duration from the previous step.
3. Click Start UDU Upload.
   

Closing the Completed Request

1. Once the video has been completed it will appear as Auto Pull Stitch Success(highlighted green) on the request page.
   1. Completed means finished downloading and stitched video together.
      1. A video is stitched when the various camera angles have all been edited together to form one video.
      2. Stitching occurs automatically.
   2. Select that request and open it.
      

Inside the Details of a Successfully Downloaded Video

In the case of an unsuccessful video request please see the training packet for trouble shooting failures.

1. Progress for the video request.
   1. Progressof the request number you are working on.
   2. Group
      1. Grouprefers to the group of files that are combined to form the video.
      2. Stitching is doneshows the date and time the download and stitching process was completed.
      3. The time is listed in Coordinated Universal Time, UTC.
      4. Event is the unique identifier for the video.
         

How to View the Event (Video) 

1. Select the View Events button.
   

Getting familiar with the View Events page.

1. Here you will find the details about the video including date, time, vehicle number, etc.
2. This is the Telemetryline, and it demonstrates the speed of the vehicle over the course of the video.
3. You can click on any point of the telemetry line and the MPHfrom that point will appear here.
   

Video Playback, Buttons and Uses.

1. Use the Play button to start the video.
2. The available Cameras and their location can be found by using this drop-down menu.
3. With this drop-down menu the Speed of the playback can be adjusted.
   

Video Playback, Locating the Accident

1. Play the video.
2. Locate the accident.
3. Click on Set Event Time at the time the accident occurred.
   1. The word Event will then appear on the telemetry.
4. If Event is placed at the wrong time use, Clear Event Time to correct.
   1. If you can tell that an accident has occurred but were unable to see it due to camera angles or cameras being down, do not Set Event.
5. In this example the flat Line on the telemetry is when the truck has pulled into the parking lot and stopped.
   

Closing a Successfully Downloaded Video

After you have successfully located the accident on the video return to the previous page.

1. Go to Ticket Status, using the drop-down menu select Closed.
2. Go to Request Status, using the drop-down menu select Success.
   1. Selecting Success when you close a request triggers the video link notification to be sent to the customer.
3. Click on New Comment.
4. In this section enter the word Closed.
   1. For more detailed instructions see Page 11.
5. Then click Save and your Video Request will be complete.