Guide Purpose:

• This guide IS designed to:
  • Show where to request an On-Demand video request
  • Show what information is needed for an On-Demand Video request
• This guide IS NOT designed to:
  • Show the content of the video Request

How to get to the Video request Page

1. Click on the Fleet tab.
2. Scroll or search for division of the video request.
3. Type the vehicle information.
4. Select the vehicle in the result.
5. Click on the show button.
   

If Vehicle is Unknown but Address and Date are Provided

1. Scroll or search for division of the video request.
2. Type the location address.
   1. Input the location provided.
   2. The range shows the miles within the address we are looking to pull up (this is typically fixed except otherwise stated).
3. Select the date you need the request for.
   1. select the time for the request if provided.
   2. If an exact time is not provided, use the time range to narrow the window down. Plus or minus the time service could have occurred.
4. Click the apply button.
   
5. Select the vehicle(s) in the result. 
   1. Select all vehicles if you are not certain of the vehicle or time. 
6. Click on the show button. 
   

How to Complete the Request Video Page

1. Input the time frame of the path of the vehicle you are trying to capture as highlighted by the blue box.
   1. Select the date you are looking for.
   2. Select the time during the day you know the vehicle was around the address provided.
      1. If not certain, please use the 11:45 pm and select the duration as 1 day.
   3. Select the duration you want to run the path for.
2. Type in the location of interest.
3. Click on the locate button to pull up the address on the map.
4. Click on the blue button on the map to pull up the address to show the address on the map.
   
5. Select the arrow on the map close to the blue dot to pull information on the address.  
6. Click on the Request Video button. 
   

Completing Video Request Section

1. This shows the time where the recording is starting at.
2. Select the minutes from the start time you would like to view.
3. This allows you to adjust in seconds from the minutes selected if needed.
4. The pink line in the map from the image below indicates where the video would be pulled.
5. Select from the dropdown menu the type of video requests our customer is demanding for.
   1. Keep in mind that if this is for internal use case, we select System Check all the time.
6. Select the camera you want the video footage from.
   1. We recommend that all cameras should be selected so there will be multiple angles to be reviewed.
7. Click the submit button for the request to be sent to the review team.
   

Multiple vehicle selection

1. The blue box shows the vehicles and the color in which the vehicles show on the map.
   1. When a vehicle is deselected, it also does not show up on the map anymore.