At 3rd Eye we install devices on vehicles to help achieve the services we promise to provide to our customers. These devices are considered hardware. Hardware is any tool, machinery, and other durable equipment. 3rd Eye gateway device and cameras are hardware's we install on our customers vehicles. For every hardware, there are moments when they malfunction and need a reset or troubleshoot to get it to work properly. This guide is created to help our internal support team assist our customers in troubleshooting the hardware devices installed on their vehicles.

Our support team is a very integral part of our success story here at 3rd Eye. They are our first contact with our customer in case of any issues with our 3rd Eye hardware. Being knowledgeable about our hardware, its functions, and how to troubleshoot keeps our support team equipped with the tools need to attempt to solve any of our customers issues or concerns.  

Our guides aim to help provide details on the best practice for your 3rd Eye Solution.